| Seller | Yoshimasa Kobayashi (小林 義正) |
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| Person responsible for operations | Yoshimasa Kobayashi (小林 義正) |
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| Address | 2F-C, Shibuya Dogenzaka Tokyu Building, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo, Japan |
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| Telephone number | Please contact us using the contact form. We will disclose our telephone number without delay upon request. |
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| Contact | Please use our contact page. |
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| Prices | XenoSpectrum Supporters (monthly, tax included) — Basic: ¥580 per month / XenoSpectrum Plus: ¥1,500 per month. Support gifts (tips) — an amount of your choice of ¥100 or more (one-off, tax included). |
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| Additional charges | None (all displayed prices include consumption tax). Users are responsible for their own internet connection and communication charges. |
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| Payment method | Credit card payment (processed by Stripe). |
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| Payment timing | Monthly supporters: the first payment is charged upon signup; subsequent payments are charged automatically each month upon renewal. Support gifts (tips): the full amount is charged upon submission. |
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| Start of service | Benefits (such as ad removal) become active immediately after payment is completed. |
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| Cancellation | Monthly supporter plans can be cancelled at any time from the account page (Stripe customer portal). After cancellation, benefits end at the close of the billing period already paid for. No prorated refund is provided for cancellation during a billing period. |
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| Returns and refunds | Due to the nature of the service (a digital service), returns and refunds after payment generally cannot be accepted. |
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| System requirements | A standard web browser and a Google account (used for sign-in). |
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