テクノロジー
AnthropicのCRM利用が1四半期で5倍に膨張：SalesforceのHeadless 360が映す業界転換
SalesforceがUIを廃してAPI・MCP・CLI経由のデータアクセスを提供する「Headless 360」を発表。Q1決算でAPIコールがほぼ1兆に達し、SaaSの競争軸が「UIの優秀さ」から「APIアクセスのしやすさ」へ移行しつつある。
Term
ITSM
別名: ITサービス管理, ITSM
Overview
最終更新: 2026年7月11日ITSM refers to the entirety of activities—directed by policies and organized in processes—that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers.
Mentioned Articles
2 件
External Mentions
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